Refund policy

Last updated: 20 October 2026

Help with a fault or an incorrect order

Contact Drivefree at compagliam@gmail.com with your order number, a description of the issue and, where useful, photos or a short video. We will assess the issue and arrange the appropriate next step. Please contact us before sending an item so we can provide return instructions and the correct address.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you may choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. Other rights, including compensation for reasonably foreseeable loss where applicable, are not limited by this policy.

Consumer guarantee rights are not limited to a fixed return window, and original packaging is not required to exercise those rights. If a product is confirmed faulty, we will cover reasonable return postage costs in accordance with your consumer rights.

Compatibility questions

Please check the compatibility information before buying and contact us if unsure. If the product does not meet its description or any specific compatibility advice we provided, your consumer guarantee rights still apply.

Change of mind

Change-of-mind requests are considered case by case. Contact us before returning anything; any voluntary return arrangement will be confirmed by email. This does not affect your rights for faulty, misdescribed or otherwise non-compliant goods.

Refunds

Approved refunds are returned to the original payment method unless otherwise agreed. Your payment provider may take additional time to show the credit. We will confirm the refund when it has been processed.